Delivery

You can choose from the following delivery methods…

Standard Delivery is £3.95 and is 2-5 working days

Express Delivery is £6.95 and is 1-2 working days  – Orders must be placed before 1pm to qualify (Orders made after 1pm will be processed the following day)

Orders are delivered Monday-Friday only and we cannot guarantee delivery on a Saturday. In some cases a signature may be required to receive your order, so where possible please use a delivery address where someone will be available to sign for the parcel.

If an Express Delivery order is placed after 1pm on a Friday it will not be despatched until the following Monday, with the exception of Bank Holidays in which case it will be sent the following Tuesday.

Large Item Delivery Charge  is £20 and is 1-2 working days only – Orders must be placed before 1pm to qualify (Orders made after 1pm will be processed the following day).

Orders made consisting of large items without the larger items shipping cost included will not be processed until the shipping is paid.

Orders made consisting of both normal items and larger items will only be required to pay the £15 larger items delivery charge. All smaller items will be included in this shipping cost.

Orders are delivered Monday-Friday only and we cannot guarantee delivery on a Saturday. In some cases a signature may be required to receive your order, so where possible please use a delivery address where someone will be available to sign for the parcel.

If an Express Delivery order is placed after 1pm on a Friday it will not be despatched until the following Monday, with the exception of Bank Holidays in which case it will be sent the following Tuesday.

We’re afraid we cannot offer larger items shipping abroad as an option yet. However do email us your order and we can arrange delivery accordingly.

Orders over £50.00 are sent Standard Delivery free of charge to the UK only however you may still choose Express Delivery if you need your order sooner

International Standard Delivery is available for some countries (see below)

Free Collection in store is also available (see below)

 

Collection From Our Shop

Orders can be collected from our shop in Bury St Edmunds, open every day 10am-5pm. Please contact us to place an order and arrange this.

 

International Delivery

We currently offer International Standard Delivery for the following countries:
Austria, Belgium, Canada, Finland, France, Germany, Guernsey, Ireland, Italy, Jersey, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland and U.S.A Mainland.

Standard Delivery to USA is £50

Standard Delivery to Europe is £25

Depending on your country delivery times may vary. All delivery charges are subject to change and our team will contact you before despatching your parcel should there be any additional delivery fees needed for your parcel. All deliveries to destinations outside the UK may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges for customs clearance will be the responsibility of the customer.

If your country is not listed here please contact us and we will see what we can do – email us at hello@lilyandmoor.co.uk

 

Exceptions for Express Delivery 

Please note only standard delivery is available for the following areas and post codes: The Isle of Wight, Isle of Scilly, Northern Ireland, AB31 – AB38, AB40 – AB56, IV1 – 28, IV30 – 32, IV36 – 40, IV52 – 54, IV63, KW1 – 14, PA21 – PA38, PH4 – PH41, PH49 – PH50, , IV41 – IV49, IV51, 55, 56, KA27 & 28, KW15 – 17, PA20, PA41 – 49, PA60 – 78, PH42 – 44, ZE. The Isle of Man / Guernsey / Jersey all need to be selected as a different country as the delivery charge will be different to mainland UK. All delivery charges are subject to change should the weight or size of the parcel require further postage to be paid. Our Customer Service Team will contact you before despatching your parcel should this be the case. Before finalising any delivery address details, please make sure they are all correct. You may incur an additional charge if any charges need to be made to order information. Orders that contain a singular item with a value of over £150 will require a signature for delivery so please ensure there will be someone at the delivery address selected to sign for your parcel or a safe and secure location specified. Please note once an item has been left in the designated safe location we cannot be held responsible for the parcel after this. Please note Lily & Moor cannot be held responsible for failure in delivery caused by circumstances beyond our control including but not limited to vehicle breakdown, incorrect address details being provided, major roadwork’s or road closures and force majeure.

 

Items Damaged in Transit

Every effort is taken to ensure our parcels are well-packed when they leave us, however accidents do happen. If this does occur please contact us within 24 hrs of receiving a damaged item and email us pictures of the damaged item(s). We will do our utmost to resolve the problem as quickly as possible.

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